A well-managed hotel can leave guests feeling at ease and accommodated. But, on the other hand, a poorly managed hotel can lead to disastrous consequences. In this article, we will discuss some tips for managing your hotel in a way that will make your guests happy.
By Team Savant
Image: Roberto Nickson
1. Establish Clear Rules and Guidelines For Your Guests
When guests are aware of the expectations and rules set by the hotel, they are more likely to abide by them. This will help to keep things running smoothly and prevent any unpleasant surprises. Ensure that all staff members are familiar with the rules and can enforce them consistently. Some standard rules that you may want to consider include no smoking in or around the building, no loud noise after a specific time, keeping children supervised at all times, etc. It is also essential to be flexible where possible. For example, if a guest has a special request (e.g., an early check-in), try to accommodate them whenever possible.
2. Maintain A Clean and Orderly Property
A messy and dirty hotel will not make guests feel welcome. It may even make them wonder if the hygiene standards are up to par. Therefore, make sure that all areas of the hotel are kept clean, including the lobby, guest rooms, bathrooms, etc. This may require hiring additional staff members or outsourcing some cleaning duties. It is also essential to maintain orderliness throughout the hotel. This includes ensuring that all staff members are organised and efficient in their work and visible signage. In addition, furniture and other objects are placed in an aesthetically pleasing manner. Guests will appreciate feeling like they are in a well-run and tidy environment!
3. Maintain Your Gym and Pool
If your hotel has a gym or pool, keeping them in good condition is vital. This means ensuring that the equipment is appropriately maintained and cleaned, that the area is kept tidy, and that staff is on hand to assist if needed. Guests will appreciate using these facilities during their stay and will be more likely to return in the future if they are in good condition. If you ever find that your training equipment is worn beyond repair, Sardine Sport has the perfect items to update your training facility into a fully functioning gym.
4. Offer A Variety Of Services and Amenities
Guests often appreciate having a range of services and amenities available during their stay. This can include free Wi-Fi, on-site parking, a business center, a pool, etc. Make sure that your hotel offers various services and amenities that will appeal to your guests. If there is something specific that they are looking for, try to accommodate them as best you can. Additionally, make sure that all of your services and amenities are up to date and in good working condition. Nothing is more frustrating for guests than trying to use a service or amenity that is not working correctly.
Managing a hotel can be difficult, but following these tips will help ensure that your guests have a positive experience! Implementing these tips may require some effort, but the result will be worth it. Happy guests equal repeat customers.